Click here to download the Return Form and follow these instructions:

RETURNS

HOW TO RETURN AN ITEM OR AN ENTIRE ORDER

RETURNS

We hope that you are pleased with your order. If for any reason you are not fully satisfied, you can return any purchases (including reduced items) within 14 days from receipt. Reply to the Order email your received from us indicating which item(s) you wish to return and the reason why. We will inform about the Vendors address warehouse where to return the package. Fill in this Return Form, scan it and send it to us by email. Then include the Return Form inside the packages (one package to each Vendor). Packages without a Return Form will not be processed or refunded.

EXCHANGE

If you wish to try another style or you need another size, simply return it for refund and purchase the new item separately. To exchange the items you received, the RETURN POLICY applies, and you must use the RETURN FORM as herein described.

RETURN POLICY

In case of a return, your refund will be credited to the original payment method. Shipping costs and any associates cost (custom duty and taxes) will not be refunded by ciaopopup.com in case of returns.

RETURN CONDITIONS

  • All items must be returned in their original condition, without having been worn, washed or altered, and with tags still attached.
  • Merchandise must be returned to the Vendor warehouse. One package for each Vendor.
  • Return shipments must be made using a courier with tracking number and receipt at arrival.
  • Please note that order returns from to country different from which the order was originally shipped may incur in additional charges (import duties, shipping fees and taxes) will not be reimbursed.
  • Customized items cannot be returned.

REFUNDING THE PURCHASE

Once the return has been checked by our team, you will receive an email regarding the returned items. We will refund you as quickly as possible. Please note:

  • The refund is always credited to the payment method with which the original purchase was made.
  • The refund is always credited in the same currency as the original purchase.
  • The refund is always credited to the purchaser’s account.
  • The time it takes to receive your refund depends on the payment method or your credit card provider.
  • If your purchase was made with a promotional coupon, you will receive a refund only for the amount paid that is, the amount charged after the coupon was applied. Furthermore, the promotional coupon will no longer be valid.
  • If the purchase was made with a promotional coupon and is returned partially, you will receive a refund proportionately reduced by the value of the coupon.
  • Custom Duties and Taxes, if any, will not refunded.

For more information on returns, please see our Shipping & Returns on our website.

If you require further assistance, please contact our Customer Service Team at info@ciaopopup.com

Please fill in the Return Form, one for each Vendor.